Care watchdog gives Gloucestershire homecarers glowing report
Homecare provider DoCare has been given a ringing endorsement by the governing body which oversees the social care sector, the Care Quality Commission.
A report just published, following the CQC inspection in November, gave Stroud-based DoCare full marks in all of its five key areas: Safe, Effective, Caring, Responsive and Well-led.
Co-directors and founders, Steve and Una Mills, said they were thrilled with the report, which is among the best the company has received in its 13 year history.
Steve said: “This is a wonderful reflection on our fantastic team’s dedication to social care and in particular their care and commitment to our clients. Everybody, from the support team who provide the care, to the team who handle our 6am to 11pm on-call system, to the head office team and managers, play their part in providing the very best level of service to our clients.”
In her report, the CQC inspector noted that “the service was responsive to people’s needs. Care plans were person centered to provide consistent, high quality care and support. The service was caring. We observed staff supporting people in a caring and patient way. Staff knew the people they supported well and were able to describe what they liked to do and how they liked to be supported. People were supported sensitively with an emphasis on promoting their rights to privacy, dignity, choice and independence”.
The inspector also commented that DoCare was well-led, with regular quality assurance checks and audits carried out, and actions taken to improve the service. Staff who were interviewed by the inspector spoke of the open culture and the environment, saying DoCare was an enjoyable place to work and they felt integral to the organisation.
Una added: “It is wonderful to receive such positivity in a climate where we hear a lot about the things that are perhaps not going so well for the care sector.”
DoCare provides support for adults to enable them to carry on living in their own homes. The company covers Bristol, Gloucestershire, South Gloucestershire and West Oxfordshire, supporting a mix of private clients and those referred by social services across its area.