Homecare company expands to improve client services and equip it for growth
An award-winning Gloucestershire homecare company is improving the service it delivers to clients by doubling the size of its headquarters to give it the room to expand both its customer services team and its staff training facilities.
Stroud-based DoCare is taking over the ground floor of Griffin Mill, where it has its headquarters, effectively doubling the size of its footprint. The extra space will enable DoCare to have a larger, dedicated training centre for staff as well as capacity to expand its customer services team. The increase in size will also equip it for future growth.
This expansion comes hot on the heels of the opening of DoCare’s Gloucester office at Waterwells Drive Business Park.As well as the Stroud and Gloucester bases, DoCare has teams operating out of premises in Cirencester, Cheltenham, Dursley, Witney and Yate, so putting them in the heart of the communities they are supporting. The company employs 130 staff, and supports more than 300 private and social services referred clients in Bristol, Gloucestershire, South Gloucestershire and West Oxfordshire.
“This expansion is an exciting move for DoCare,” said Una Mills, Operations Director. “Demand for our services is increasing, so this will give us the space we need to grow. We plan to increase the size of the customer services team we set up last autumn and we will be able to provide a dedicated training facility which will be a better environment for our staff to learn in.
“We already invest heavily in training, because we know that the better trained and more motivated our staff are, the better our service to our clients who we put at the heart of the DoCare family. We also hope in future to make the new training centre facility available to external companies.”
DoCare is this year celebrating ten years in business. It was started in 2004 by Una and her husband Steve, who is the company’s Development Director. Among its accolades are two Gloucestershire Business of the Year awards 2013. The current Great British Care Award South West winner Natasha Richardson is based with the Yate team, and former National Dementia Carer of the Year Kerry-Ann Lees is a DoCare area manager.